Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster.
Freshdesk
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When a Employee is terminated in Workday, Create Jira ticket to remove system access and revoke access for the User in Salesforce/Freshdesk and deactivate the User in Docebo and notify HR on MS Teams
1. When a candidate is terminated/resigned in Workday.
2. Sapper automation is triggered, resulting in the creation of Jira ticket for revoking system access for the User.
3. According to the Job role, Sapper revokes access to Freshdesk/Salesforce and Docebo and notify HR in MS Teams.
Trigger- Create agent in Freshdesk or user in Salesforce for a new hire in Workday and assign activity as per the Job role in Sumtotal
1. When a Candidate is hired in Workday.
2. Sapper automation is triggered, resulting in the creation of Provision Ticket in Freshservice as per the Job role.
3. Sapper creates an agent in Freshdesk or a user in salesforce based on the job.
4. In Sumtotal, creates a user and assigns activities based on the job role.
Onboarding employee in Workday
1. When a Candidate is hired in Workday.
2. Sapper Automation is triggered, resulting in the creation of Provision Tickets in Freshservice and Freshdesk.
3.In Sumtotal, creates a user and assigns activities based on the job role.
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Tel: +1.888.554.3854
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Hundreds of applications at your fingertips.
Contact Info:
2101 Valparaiso Ave, Menlo Park, CA 94025
Tel: +1.888.554.3854
Email: info@sapper.ai
© 2022 Sapper Software, Inc. All Rights Reserved