What is Intelligent Automation?  

There is a wide range of automation tools available in the market today. From simple algorithms to machine robots, automation is probably the most used word in the business world.  

What is Intelligent Automation?

Intelligent automation is a combination of Artificial Intelligence, Robotic Process Automation (RPA) and machine learning working collaboratively to empower business process automation.  To broaden the definition of intelligent automation, it also covers the application automation that occurs in enterprises.  There are various SaaS applications one uses while carrying out daily business activities. A dedicated IT department is necessary to manage the interaction of these applications. With Intelligent automation, you use bots to automate these interactions.  Repetitive tasks becomes inefficient due to manual intervention. Businesses can trigger events like employee onboarding which involves a series of application. With intelligent application automation, you create a workflow of all the applications an employee should get access to. With few clicks, you can trigger this event and the interactions of different applications get automated.  

 Example: An employee gets onboarded and you want to give them access to Salesforce, Learning Management System, Performance tools, Expense reporting etc. With Intelligent Application Automation, you can automate the creation of Id’s and accounts within these systems. This activates integration and automate the downstream activities involving different applications.  

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Types of Intelligent Automation

Robotic Process Automation: Robotic Process Automation is a technology that automates software and robots to carry out the interaction of humans with digital systems to execute a business process. Just like Humans, RPA’S analyze and manipulate data. But in this case, there are zero mistakes and these automatic robots never sleep. 

Business Process Automation: Business process automation is a technology to automate day-to-day repeatable but error-prone tasks. This automation accelerates the process by routing crucial information to the right person. And the process is 100% error-free. With this process, organizations make sure they are transparent and efficient. 

Business Rules Management: A business rule management system is a technology used to capture, define, deploy and execute different business rules to ease the complexity of decisions. So, instead of embedding rules as code within multiple applications, the automation here takes place away from the applications.  

Artificial Intelligence: Through an AI lens, a business can drastically improve their decision-making process and efficiency. It identifies patterns from previous behavioral decisions and improves its decision-making capabilities. AI can support three important business needs: Automating Business Processes, Gaining Insight through Data Analysis, and Engaging with Customers and Employees.         

Benefits of Intelligent Application Automation

The main Benefits of Intelligent Application Automation are :   

  • To increase the efficiency of your application interaction
  • To save, time costs and money
  • To improve user experience for both your employees and customers
  • Reduction of Errors
  • Decrease complexity
  •  Automation Help employees/managers manage their respective departments

Difference Between Robotic Process Automation and Intelligent Application Automation

RPA is distinct from application automation in many ways. One replaces human activities with robotic automation. While application automation facilitates the automation of the interaction between different apps.   RPA doesn’t work well with changing interface, data type or integration. Whereas application automation’s core responsibility is to facilitate interaction between different interfaces and platforms. RPA is rigid while intelligent application automation is flexible.  The cloud-based application automation framework is based on business logic and if triggered, work in sequence between different applications.  

From Integration to Automation

Integration is a powerful concept. It has helped many organization transform their digital infrastructure. If integration unites different applications, application automation makes dynamic action between these applications possible with minimum external manipulation.  Multi-application automation allows one application to auto-trigger an action in several different application simultaneously.  The best thing about this automation is that you don’t need to hire specialized people to make changes to your system. The frameworks are designed in a way that even a non-technical person would also be able to handle the procedure. This reduces your dependency on IT professionals.  


Like all automation, even application automation is here to make your business efficient in terms of cost, time and resources. Businesses use an application to make their daily tasks easy to handle, but each application comes with its own inefficiency. This combined with human fallacy makes a business lose money and authority. With application automation, you minimize these inefficiencies.  Processes have become increasingly application-driven, having automated the interaction of these apps you make sure you stay competitive in this market. Your vendors, employees interacting with your business will surely notice these user experiences. Sapper helps businesses implement enterprise-wide application automation, without worrying about the costs and the method of implementation. We strongly believe that a company relying on too many application can deter employee productivity. With application automation, you help your HR, Marketing, Finance, Sales department work at maximum efficiency.